Orwells Restaurant

sensible cooking with a modern approach

England, RG9 4DP United Kingdom

01189 403 673

  

 
 

Terms & Conditions

 

Read our Terms & Conditions for Orwells Restaurant bookings, cancellation policies and gift vouchers.



RESTAURANT BOOKING TERMS & CONDITIONS

All payment card details are held, and any deposit or cancellation fees will be processed, by Stripe Payments UK, Ltd who acts on behalf of Orwells Restaurant. For full details of Stripe’s policy please visit https://stripe.com/gb/privacy

Orwells Restaurant Cancellation Policy
All bookings require card details to confirm your reservation.
In the event that the booking is not honoured or is cancelled please refer to our cancellation policy. Once you make a reservation you are agreeing with our terms and conditions.

VOUCHER TERMS & CONDITIONS

 

  1. All Orwells Restaurants vouchers are to be redeemed at Orwells Restaurant only.

  2. All postage of vouchers is to UK addresses only. Please allow up to 7 days for Royal Mail first class delivery.

  3. All vouchers are valid for 12 months from the date of sale, unless otherwise stated on limited edition vouchers. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 12 month validity period.

  4. All vouchers must be booked in advance.

  5. Vouchers cannot be used on certain holidays such as Christmas Day or New Year's Day or certain promotional days such as New Year’s Eve, Valentine's Day, Mother's Day, Easter Sunday & Father’s Day. Please ask when booking.

  6. Vouchers used on set menus available during promotional periods such as the Festive season (November and December) will be subject to a supplement, payable on the day. This information is contained within the product description when purchasing. Please ask when booking. 

  7. Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a voucher is not a guarantee of a reservation.

  8. Vouchers must be presented by the bearer on arrival (printed copy or via smart phone) and must be mentioned when booking.

  9. Vouchers can be used as full or part payment on goods and services at Orwells Restaurant. Purchases made with vouchers are not refundable in cash - vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.

  10. Vouchers are not refundable in cash or replaceable if lost, destroyed or stolen.

  11. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.

  12. The company reserves the right to amend these terms and conditions without prior notice.

  13. For voucher queries relating to the menus, restaurants or bookings please call 0118 940 3673, email vouchers@orwellsrestuarant.co.uk

  14. For website or technical queries regarding your purchase, shopping cart or receiving the vouchers via email/post please contact 0118 940 3673 or email vouchers@orwellsrestaurant.co.uk - please note this is technical assistance only, you cannot make a booking via these details. If you have opted to receive your voucher via email, please check your junk folder if you do not receive an email notification

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REFUND POLICY

Should you be unhappy with your vouchers, please return them to us within seven (7) days of receipt and we will provide a full refund. To request a refund, please call 0118 940 3673 to report the problem and then post the vouchers to:

Orwells Restaurant
Shiplake Row
Binfield Heath
Henley on Thames
RG9 4DP

The refund would be made to the card used for payment and for the full amount stated, including the postage and packaging.